Frequently asked questions

What is the average party size that Hostess House can accommodate?

Our inventory is geared towards more intimate gatherings, with most items up to 24; however, we do have select collections that include larger quantities, and many of our pieces do pair well together to create a beautiful mixed tablescape!

What if I don’t need an entire tablescape?

No problem, we love working with existing pieces! We are happy to provide you with what you need to set a full, perfect table.

Do you offer delivery and pickup?

Yes! Our item pricing includes free delivery and pickup. We serve Lexington and surrounding areas. An event qualifies for free delivery and pickup within a 20-mile radius of the 40502 zip code. For events outside of this zone, please contact us for availability and delivery pricing.

How long is the rental period?

The standard rental period is 2 days. If you need items for longer, we can discuss an extended rental.

Am I responsible for cleaning the items?

We all know cleanup is the not-so-fun part of hosting! All items will be cleaned and sanitized once returned. For all glassware and silverware, we ask that you clear off any food/drink, rinse and repack items into their transport containers before we pick them up. Please do not put items in the dishwasher. For linens, we ask that you shake off any debris and return without washing.

What if I need to reschedule or cancel?

We understand that plans can change, so please contact us as soon as possible if changes to your event need to be made. Confirmed orders that are completely canceled within seven (7) days of the delivery date will have their 50% deposit applied toward a future rental order. This is in place to help cover lost rental revenue and dates. Any requests to reschedule an event must be made in writing as soon as possible. We will work with you as best as we can to reschedule your order delivery based on availability.

What happens if something is lost or damaged during my rental period?

We will conduct a count and quality check of all inventory upon pick up. If any items are missing from an order or received damaged, broken, or in unacceptable condition, the client will be responsible for paying to replace the item(s). If a damaged or lost item is irreplaceable, the client will be responsible for original purchase price of the item. Should this charge go unpaid beyond 5 days a 5% fee will be added daily to the damage amount per day until the invoice is paid.

Get in touch

Have questions about your order, or a general inquiry?