Frequently Asked Questions
What is the average party size that Hostess House can accommodate?
What is the average party size that Hostess House can accommodate?
Most of our inventory is available in quantities of 24, making it ideal for intimate gatherings. We also offer select collections in larger quantities, and many of our pieces can be mixed and matched to create a unique, layered tablescape.
What if I don’t need an entire tablescape?
What if I don’t need an entire tablescape?
No problem, we love working with existing pieces! We are happy to provide you with what you need to set a full, perfect table.
Do you offer delivery and pickup?
Do you offer delivery and pickup?
Yes! Our item pricing includes free delivery and pickup. We serve Lexington and surrounding areas. An event qualifies for free delivery and pickup within a 15-mile radius of the 40502 zip code. For events outside of this zone, please contact us for availability and delivery pricing.
How long is the rental period?
How long is the rental period?
The standard rental period is 2 days. We drop the item(s) off the day before your event and pick them up the day after. If you need to rent the items for longer, we can discuss an extended rental.
How are items priced?
How are items priced?
Each item is priced individually based on its originality, the level of care it requires, and its overall value. We've thoughtfully sourced our collection over time, and our pricing reflects each item's quality, character, and uniqueness. Our hope is that these pieces bring beauty, personality and a touch of something special to your celebration!
What payment options do you accept?
What payment options do you accept?
We currently accept Venmo, Zelle and check/cash.
Am I responsible for cleaning the items?
Am I responsible for cleaning the items?
We all know cleanup is the not-so-fun part of hosting! All items will be cleaned and sanitized once returned. For all glassware and silverware, we only ask that you clear off any food/drink, rinse and repack items into their containers. Please do not put items in the dishwasher. For linens, we ask that you shake off any debris and return without washing.
What if I need to reschedule or cancel?
What if I need to reschedule or cancel?
We understand that plans can change, so please contact us as soon as possible if changes to your event need to be made. Confirmed orders that are completely canceled within seven (7) days of the delivery date will have their 50% deposit applied toward a future rental order. This is in place to help cover lost rental revenue and dates. Any requests to reschedule an event must be made in writing as soon as possible. We will work with you as best as we can to reschedule your order delivery based on availability.
What happens if something is lost or damaged during my rental period?
What happens if something is lost or damaged during my rental period?
We will conduct a count and quality check of all inventory upon pick up. If any items are missing from an order or received damaged, broken, or in unacceptable condition, the client will be responsible for paying to replace the item(s). If a damaged or lost item is irreplaceable, the client will be responsible for original purchase price of the item. Should this charge go unpaid beyond 5 days a 5% fee will be added daily to the damage amount per day until the invoice is paid.